CARE Essentials — Operations division
Behaviour indicators
Percentage of respondents reporting the behaviour occurred in the preceding two weeks. Kirkpatrick Level 3.
Manager follows verbal briefing with written summary
Adjustment request acknowledged within two working days
Team member reports knowing how to raise a support need
Meeting agenda circulated in advance
What held
Written follow-up after verbal briefing showed the largest movement and retained most of it at six weeks. Teams that adopted it as a default practice — rather than as an individual accommodation — retained it more consistently.
What slipped
All indicators declined between the post-session and six-week measures. This is expected and is the reason the follow-up pulse exists: a post-session reading alone would have overstated the result by a material margin.
Attribution — stated plainly
- This is a single cohort with no control group. Movement is associated with the programme; it is not demonstrated to be caused by it.
- A divisional restructure was announced in week three of the measurement window. Its effect on these indicators is unknown and cannot be separated out.
- Self-reported behaviour over-reports relative to observed behaviour. Treat absolute values as indicative and movement as the meaningful signal.
- No return-on-investment figure is presented. A six-week window on one cohort does not support one, and any figure offered would be manufactured.